Technical Support

Proteus has over 40 year's experience in the IT industry

Our highly qualified team of engineers can offer Managed Technical Support for most IT and Voice requirements. Having Proteus as your IT partner will ensure you are making the most of technology to drive your business forward. 

Areas we support include:

  • Legacy and Latest Hardware from Desktop PC's to specialist hardware
  • Server Hardware
  • Networking Equipment & Infrastructure
  • Network Administration
  • Wireless Networking
  • Cloud Solutions and Servers
  • Domains & Web Hosting
  • Server operating systems
  • Desktop Windows Operating Systems
  • Apple Mac OS/X
  • Virtual Machines
  • Cyber Security
  • Compliance (PCI, GDPR etc.)
  • Legacy and VoIP Telecom
  • CCTV Solutions

These days most support requests are handled remotely using our very secure Beyond Trust (Bomgar) support system, which allows us to connect to your systems, diagnose issues, monitor or just give a helping hand to a how to query. We are equally happy to come to site for any issue as needed and generally cover the UK, Ireland, Channel Isles and on occasion the rest of the world.

Pay as you go support is available to any one and is billed per hour to the nearest 15 minutes. Onsite visits if required are subject to a minimum charge depending on travelling distance.

Monthly Budget accounts spread the cost of support with a fixed monthly charge. This is reviewed as needed and increased or decreased to suit your business. Cancel anytime.

Annual Contracts are billed monthly and can include any or all of your support needs for a FIXED annual cost. Minimum 12-month contract applies.

Questions?

Proteus provides the highest levels of service. Sadly, today we see many industries where service seems to have been lost. Our team of experienced and certified engineers have a very broad range of experience within IT and communications. We believe in building long term customer relationships that help our clients to thrive in the ever challenging markets. We have many clients that have been with us for over 20 years.

Our Monthly Budget and Annual Contracts offer 24/7 and Public Holiday cover

We cover any industry sector that uses IT and communications. We have clients in Retail, Manufacturing, Finance, Professional Services and Agriculture to name a few

Response to calls is initially provided by first line support. All our engineers generally have a minimum of 3 years support experience and a variety of industry certifications. In the event a first line engineer is not able to assist with a query it will be escalated to staff with over 40 years’ experience in IT Support, Development and Communications.

We offer support to suit most budgets. Costs will vary depending on the type of contract you have. Annual Support Contracts offer the best value for money. Contact us to discuss your requirements and we can provide a solution to suit your budget.