Crediting a Transaction that has already been invoiced

  1. Create a Refund Transaction against the account to be credited using Manual Voucher entry, use the same details including date and time for the original transaction
  2. Create a Sales Transaction against the correct account using Manual Voucher entry, use the same details including date and time for the original transaction
  3. Next use Invoice Generation to create the Credit Note for the customer requiring the refund.
    • Remove the tick from ‘All Accounts’ and select the customer for the account to be credited.
    • Select the appropriate Billing Period for this customer (Monthly or Weekly).
    • Set the ‘Invoice Date’ to the NEXT normal invoicing date for that customer e.g. End of Month date or End of Week date.
    • Set the ‘Use Transactions up to’ field to match the date of the Credit Transaction you have created.
    • Click the ‘Generate Invoices’ to create the required Credit Note.
    • Email or Print the Credit Note in the same way you would do your normal end of month run.
  1. The transaction that is now assigned to the correct account can be either included in the next invoice run or you can Generate it now as follows …
    • Remove the tick from ‘All Accounts’ and select the customer for the account to be invoiced.
    • Select the appropriate Billing Period for this customer (Monthly or Weekly).
    • Set the ‘Invoice Date’ to the NEXT normal invoicing date for that customer e.g. End of Month date or End of Week date.
    • Set the ‘Use Transactions up to’ field to match the date of the Original Transaction you have created.
    • Click the ‘Generate Invoices’ to create the required Invoice.
    • Email or Print the Credit Note in the same way you would do your normal end of month run.
  1. If you export your local account invoices to Sage then these transactions will be included in your next Sage export after the normal invoice run is completed.